Distance Sales Agreement

This agreement has been concluded electronically between the Seller and the Buyer identified below, pursuant to Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. The cancellation and refund terms are an integral part of this agreement (see Cancellation and Refund Terms).

1. Parties

Seller: PRONET TEKNOLOJİ YAZILIM GELİŞTİRME VE DIŞ TİCARET LİMİTED ŞİRKETİ, Address: Güzeloba MAH. Çağlayangid Cad. NO: 3 B Muratpaşa / ANTALYA, MERSIS: 0733115133900001, E-mail: [email protected].
Buyer: the user who provides their details during the order.

2. Subject of the Agreement

The sale and performance of the Parentsoft subscription service (a digital service) selected by the Buyer on the order page. The characteristics of the service, the subscription period and the price are stated on the order screen.

3. Service and Price

The subscription price is shown in the order summary according to the selected package. All prices include applicable taxes. The payment method is bank transfer; should card payment be offered in the future, it will also be valid under this agreement.

4. Performance and Delivery

The service is digital; it is performed by activating the account and delivering the setup instructions once the payment is confirmed.

5. Right of Withdrawal and Its Exception

Pursuant to art. 15 of the Regulation on Distance Contracts, there is no right of withdrawal for digital services performed instantly in electronic form whose performance has begun with the consumer's approval. The Buyer accepts that, where they approve immediate performance, they cannot exercise the right of withdrawal. As a matter of commercial practice, the Seller may offer a voluntary refund (see Cancellation and Refund Terms).

6. General Provisions

The Buyer declares that, prior to ordering, they have read and accepted the preliminary information regarding the service, the price and the payment terms. The parties shall perform their obligations under this agreement in good faith.

7. Resolution of Disputes

For disputes, the Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence have jurisdiction, within the monetary limits announced by the Ministry of Trade.

8. Cancellation and Refund Terms

This section explains the cancellation and refund processes for the Parentsoft subscription service and is an integral part of this Distance Sales Agreement.

8.1. Cancelling a Subscription

You may cancel your subscription at any time. Cancellation takes effect at the end of the paid period you are currently in; your subscription stays active until then. No hidden or automatically renewing extra charge is applied.

8.2. Right of Withdrawal

For digital services, where performance begins immediately with the consumer's approval, there is no right of withdrawal under the applicable legislation (see art. 5 above).

8.3. Satisfaction (Voluntary Refund) Policy

Notwithstanding the legal exception above, as a matter of commercial practice Parentsoft offers a refund on request to users who are not satisfied with the service within the first 30 days. Refund requests must be sent to [email protected] together with your order reference code.

8.4. Refund Process and Method

• Approved requests are concluded within a reasonable period from the application (usually 14 days).
• Since payment is made by bank transfer, the refund is made by bank transfer to the IBAN you provide.
• Accounts found to be abusing the policy are excluded from the refund scope.